If you want to pay your orders by wire transfer or EFT (Electronic Funds Transfer), you can
Garanti BBVA
(Branch Code 132)
Account Number: 6293396
IBAN: TR93 0006 2000 1320 0006 2933 96
You can do it to our TL account.
You can pay with any credit card online in one shot. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, your credit card will be refunded within 3 business days.
In case of cancellation of your orders for possible reasons; Doğadan İlaç Kozmetik Gıda Sanayi ve Dış Ticaret Limited Şirketi returns the product price to your account and / or credit card within 3 (three) business days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.
We try to deliver the products you ordered to the cargo on the same day. Cargo delivery time for products that take time to procure is 3 (three) business days as specified in the product details. You will be informed in case of a possible delay in delivery.
In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by Yurtiçi Kargo. After your orders are approved, they will be delivered to the cargo company at the end of 2 (two) working days at the latest.
You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery is only valid for Turkey.
If the system in question cannot perform the transaction due to any problem, our visitor is informed about this at the end of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.
We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery.
Please be carefull!
Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.
After the product is received, it is accepted that the cargo company has fulfilled its duty completely.
If the product is damaged: Send the report you have prepared as soon as possible to our e-mail address info@kidsofheart.com.
If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.
